It's been a long journey, hasn't it? Who could have foreseen that on our 58th birthday, we would be #93 on the top 100 list of most successful pest control providers in the country! Or that we would be 4,888 on the list of 5,000 fastest-growing companies? Yet, with all this growth, we've still managed to keep that small-company feel and close, personal relationships with our customers. How does that happen? It all comes down to philosophy. Not the kind you learn about in a college class but the kind that shapes the very essence of a company.
From the beginning, it has always been about high-quality service, on time, and with a smile. That philosophy hasn't changed since the 1960s when it was just Al Foster and his son Al Jr. working hard to provide homeowners and business owners quality pest control in Nashville. It is a simple philosophy. That is one of the reasons we have customers who've been with us for over 50 years. They know that we really care about them. They're like family.
Quality pest control service doesn't happen by accident. It takes dedication and professionalism. It takes ongoing training and certifications. It takes natural problem-solving skills. Most of all, it takes a team of great people who care about what they do. We've put in the hard work to be the very best, and it has earned us a reputation as one of the most professional pest control providers in the country—not just here in Middle Tennessee. That's a big deal.
When we show up when we say we're going to, it says something. It says we value our customer's time. They have busy lives. They have responsibilities. Our job is to make life better for them, not complicate it. This is only one of the many ways we let our customers know that they are important to us. We answer the phone promptly. We respond to pest control problems quickly. We take responsibility when things don't go as expected—which sometimes happens; pests can be very unpredictable! All of the little things we do every day to show our customers that they're important to us has gotten us where we are today.
With a Smile
This may seem like something small, but a smile and a little kindness can have a big impact, especially when someone is having a hard day. And when people are dealing with a frustrating pest control problem, they're usually having a bad day. Smiles and a friendly attitude in person and on the phone help them know that everything is going to be okay. But smiles are only the beginning. We show kindness to our customers in other ways, such as providing green solutions first and putting an emphasis on bait solutions rather than chemicals. In everything we do, we let our customers know that we care.
It's a Celebration!
On this 58th birthday, consider how far we've come. We should be excited about our accomplishments, like being an Angie's List Super Service Award winner several years in a row or earning the QualityPro seal of excellence from the National Pest Management Association. All of the accomplishments we have earned took a lot of hard work. But let's first celebrate what makes us different; what has made us such an incredible success as a team. Let's remember that, at the end of the day, it is all about providing great service, on time, with a smile. When we do that, all the rest falls right into place.