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When thinking about a long-term relationship, you likely have a list of must-haves. You can handle someone who makes corny jokes, but you won’t put up with someone who’s dishonest. You may think their habit of being late isn’t a big issue, but being rude is.
Your standards for personal relationships also apply to long-term ones with your pest control provider. It may sound silly, but it’s true! Many homeowners and business owners switch pest control companies. They might find things they don’t like about their current service. Or, they may feel they don’t need a long-term commitment.
Finding the right pest control company has many benefits. Building a long-term relationship with them can help too. We talked to All-American Pest Control’s Director of Operations, Anna. We discussed how strong relationships with customers benefit a pest control company.
Why Long-Term Pest Control Relationships Matter
1. They’re Easy
Long-term pest control relationships are important. They can simplify your life. When you have a busy life, things like pest control can easily get pushed to the side. You say you’ll make an appointment, but forget to call. You fill out a contact form, but the response goes to your spam folder. Days and weeks pass, and it simply doesn’t get done. In the meantime, your pest problems continue to grow.
Building a long-term relationship with your pest control company means less worry for you. You don’t need to call us for appointments after your first service. We’ll create a treatment schedule for you, so you can set it and forget it. You don’t have to be home for a treatment, except in special cases, like needing indoor care. You get the peace of mind of knowing we’ll show up when we say we will, so that your home stays pest-free.
2. They Build Trust
When you start a new relationship, you don’t immediately trust the other person because you don’t know them very well. Trust is something that is earned over time. This is true of personal relationships as well as business relationships.
By establishing a long-term relationship with your pest control provider, trust is built. We show up on time. We keep our promises. We tell you the truth about your pest control issues. You see that we aren’t here just to take your money and leave. We’re here to solve your pest problems, no matter how simple or complicated they are.
3. They Deliver Consistent and Reliable Service
When our pest expert gets to know you and your home, they’re able to provide better service. They understand the pests that caused problems before. They also know what issues on your property led to these pests. Lastly, they are aware of the treatments used to fix these problems.
If you switch pest control companies often, you’ll keep repeating the same info. This wastes time. If you forget something, you might pay for services you've already received. Consistency is key for pest control. That's why a long-term pest control relationship is important.
Meet Anna Major from All-American Pest Control
Anna Major has been with All-American Pest Control since 2007. Anna is now the Director of Operations for All-American. She began her career in our customer care department, working directly with customers. With nearly 20 years of experience, Anna understands the value of long-term relationships between customers and pest control experts.
She can think of several customers who have been with All-American for as long as she’s been there. Some have even moved many times, but have stayed with us through each transition. Anna believes that the ease and savings we provide are key to keeping our long-term customer relationships.
“We make it easy for customers to transfer their service to their new house. We have great deals for transfers. You can transfer what you have now. Also, if you want to add more services, this is a good chance. Existing customers get discounts too!”
Anna also credits our honesty with our customers' long-term satisfaction. For example, when it comes to brown recluse spiders, our services are continuous. There is no way to fully eliminate them and we don’t tell our customers that we can. Instead, we educate our customers to explain what you can expect and how pest control needs to be a routine part of your life to reduce the spiders in and around your house. We will never promise something that we can’t deliver.
Long-Term Customer Spotlight
What makes a customer stay with their pest control company? Your answer might be different from others, but there will likely be some similarities. Most importantly, you want results, but you also want to trust your pest control provider. All-American’s many long-term customers stay with us because we deliver results and we’re trustworthy. This can be seen in the story Anna tells about a customer with a serious house centipede problem.
“She had just purchased a house, moved in, and started service with us, and [there] was a major house centipede issue. It was an issue with moisture and mulch and things like that which caused it to be ongoing. There were some moisture issues that needed to be handled in order to actually rectify the problem.
We worked and worked and worked to get this situation in better shape, and the pest situation was lowered dramatically. But the tolerance that she had [for pests] started to get lower and lower and she decided she could no longer live in the house. She sold the house, moved to a new house, and took us with her. [She said], ‘I have to have you in my new house. There’s been a great deal of improvement; I just can’t handle it."
Our customer's story began in tough circumstances. However, our dedication to fixing her pest issues showed her we were the right choice. She saw the results we delivered, and that gave her confidence in us. She moved because the home had serious issues, not just pests. She knew having us with her from the start was the best way to keep her new home pest-free.
Simple Tips to Maintain a Long-Term Pest Control Relationship
Building and keeping a long-term pest control relationship requires effort from both sides. For All-American Pest Control’s part, Anna sees us contributing in three major ways:
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We take care of our customers
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We do what we say we’re going to do
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We make the process as easy as possible
For your part, there are also a few things you can do to create a relationship that lasts:
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Communicate openly with us about your concerns
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Set up regular inspections and treatments. This is easy if you start routine pest control early.
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Take us with you when you move
Start Your Relationship With All-American Today
Moving into a new home? Had problems with pest control before? Or maybe you haven't started regular pest control yet? Now is the perfect time to contact All-American Pest Control. Let’s begin a long-term partnership today. We’ll answer your questions, address your concerns, and provide honest, reliable, and effective service to protect your home from pests. For the best pest control for years to come, reach out to All-American Pest Control today.
Your Trusted Nashville, TN Pest Control Experts in Nashville, TN & Nearby Neighborhoods
Since 1961, All-American Pest Control has been your go-to team of trusted pest experts for homes, businesses, and home builders throughout Nashville and Middle Tennessee. Our expert team offers termite treatments, mosquito reduction, rodent removal, ant and spider control, and wasp nest removal—keeping your property protected year-round. As a local, family-owned company, we take pride in offering reliable, professional pest solutions with outstanding customer service.
We proudly serve: Gladeville, Laguardo, Lebanon, Mt. Juliet, Norene, Rural Hill, Statesville, Tuckers Crossroads, Watertown, Green Hill, Greenvale, Belinda City, Harbor View, Indian Lake Farms, Hurricane, Langford Farms, Beckwidth, Old Hickory, Mount Juliet City Center, Lakewood, Cedar Creek, and the entire Greater Nashville area.
For trusted pest control in Nashville, TN, and these surrounding communities, contact All American Pest Control today! Call (615) 824-8814 or schedule a free home evaluation.