Erin: When someone first comes into our office or they start on their first day with us they get set up with a mentor and they have in-the-field training.
Mike: Training was great because they put you out in the field with someone who has been here. You take a couple of rounds with them and the next thing you know you are doing it and before you know it, it's just like the back of your hand.
Erin: They have a 90-day training plan that really goes through a lot of the technical skills to make sure that we can get people up to speed sooner than later.
Marshal: They make sure we are equipped with everything we need. They make sure that we have the right equipment and we feel comfortable. They are not going to send us out on something that we are not prepared to do or we don't feel like we can. They are perfectly fine with that. They will get you more training if you need it. Just making sure that you are comfortable and you feel good about going out and sure about what you are going to do.
Erin: We hope that everyone feels like they always have someone that they can lean on for questions. We say that there is always someone just a phone call away if you are not sure about something, just say you don't know and then be resourceful to go find the answer for the customer or each other.
Aaron: You've got a whole support network that is only a phone call away. If you run into something you have never experienced pick up the phone, call your mentor, call your supervisor, call a buddy in the area. Someone is going to have an answer for you.
Erin Richardson: So in addition to the technical skills that we will train you on, in addition to customer service skills, we are also going to be training you on servant leadership skills. Personally, I believe that as long as we are developing leaders, even if they find another opportunity outside of All-American, it is ultimately going to make our community stronger.
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