Anna: When you're starting with All-American in your first couple of months you can pretty much expect to feel like you're on brain overload, and that's in a good way. You're going to be learning so much. You're going to understand how teamwork for us works. You're going to understand cross training.
Kyle: In the first few months you can really expect to start off with a really warm welcome. After that you really get into the basics of what our services are. Once you learn about those and get hands-on experience with the services, we really dive into the individual pest and different, a little bit more specialized services. While doing this process you'll be studying for the state certification test you usually take after about two to three weeks.
Bert: As the time goes on you will keep learning all the different skill sets needed. So it's a fun time, especially when you get to be put on your own. Everybody can't wait to get in their own truck and get going. That's also some of the time that you end up using your telephone a lot and talking to your mentors. We have a mentor program where a mentor is assigned to several technicians. They check in with you daily, seeing how things are going. But more often than not we're calling them, "Hey, I got this situation. What do you think?" It's just like having a live Google. They're going to sit there and give you some ideas of what you can do to fix it.
Lexus: First couple of months you're going to learn a lot. It may seem like information overload. I've been here almost two years and I still learn something every single day. You're going to be taking in a lot about the company and our values and our culture while studying for your certification exam.
Anna: Just know that there is a plan and we will get you from step 1 to step 25 before you know it, and you'll feel so comfortable and you'll feel you're just like everybody else that's been there for 7, 8, 10 years.