Customer Care Team Member

At All-American, we know the best way to control critters is to hire and invest in a team of great people. Cultivating a quality, caring culture makes All-American a great place to work and gives our customers safety, security, and truly remarkable service. We don't believe we're a pest control company. We're a people company... that happens to control pests.

We want to meet you!

Position Requirements:

• Loves helping customers and supporting our field team with a friendly attitude and sense of humor.
• Great follow-up and follow-through
• Excellent written and verbal communication skills for texting, email and phone communication
• Excellent time management skills
• Ability to learn quickly in a fast-paced environment – we like to say “It’s never a dull day”
• Proficient with technology and can learn our computer system
• Ability to pass certification test

As a Customer Care Team Member, we will teach you:

• How to answer customer questions over the phone as well as text and email
• Schedule appointments
• Explain/sell services to new customers
• Follow up on sales leads
• Logistics – cross trained on routing/optimizing daily work for service team
• Accounts receivable 
• Support our field team and ensure their days run smoothly

Work From Home Benefit: 

• Minimum of the first 90 days upon hire is in office for training at 2259 Jackson Downs Blvd, Nashville, TN 37214
• We provide laptop, monitors and headset along with a remote work office stipend
• Require a fast, stable internet connection. We provide an internet stipend.
• Quiet uninterrupted workspace 
• Report to office 1-2 times per week on rotation for team meetings, team building and to help train newer team members

Schedule, Benefits & Perks:

• Hours are 7:15 – 4:30 
• No Nights and No Weekend Work 
• Work From Home Option after 90 Days
• Hybrid 4-Day Work Week (4-5-4-5 Workday Schedule)
• 7 paid holidays
• Years 1 & 2= 2 weeks PTO 
• 3+ Years= 3 weeks PTO
• Paid Time Off at 2 PM on Birthday 
• Company pays 75% of Health Insurance for the team member and 40% of Family Coverage.
• Company pays 100% of short and long-term disability insurance
• Retirement Savings Plan with Employer Match up to 3%
• Optional Identity Theft Insurance, Dental, Vision, and other Supplement Insurance Options

At All-American Pest Control, equal talent will always get equal opportunity. EOE/Drug-Free Workplace/Background Checks